Please note that this is our initial release of the Touchstone Memories. We are still undergoing final testing and touchups. Our website, its software and all content found on it are provided on an “as is” and “as available” basis.

    Touchstone Memories is not to be held liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of touchstonememories.com, its software or content. Any downloading or uploading of material to the website is done at the customer’s own risk.

    However, should you encounter any bugs, glitches, lack of functionality or other problems on the website, please let us know immediately so we can rectify these accordingly. We are here to help you create a book you will love. Your help in this regard is greatly appreciated!

  • What kind of books can I create?

    At this time we print hardcover, image wrap books in 3 different sizes. With image wrap, your chosen, personalized cover is printed, laminated and glued to the hard board before inserting the pages of your book.

  • What kind of paper does Touchstone Memories use for the book content?

    Your book will be printed on 80# text, smooth, uncoated paper.

  • What internet browsers can I use?

    At this time we recommend Chrome, Safari or Firefox. Internet Explorer may work okay but may experience problems with our application.

  • What devices can I use with the Book Builder?

    At this time we recommend using a computer. There will soon be a mobile application that is easier to use on a smaller screen.

  • Will TSM touch up any of my photos?

    No. At this time we do not offer any photo editing services. This service may be offered in the future. We highly recommend any necessary photo editing be done prior to adding them to the book. This includes any lightening of the photo. Keep in mind that your monitor screen will show your pictures lighter than what is printed on the page - pictures on a monitor are made of light and the printed picture will always be darker. Different kinds of monitors also show pictures differently.

  • Why are my photos rotated the wrong way?

    You may find with some photos that even though you upload them with the correct orientation (portrait, landscape, right-side up), they do not appear correctly afterwards. It is an issue with the data embedded in the file. The easiest way to fix this is to perform the rotation and then save the file using a different name before uploading the file to the Book Builder. This should change the data in the file.

  • Will TSM edit my book?

    No. At this time we do not offer any editing services. You are the author and we do not change your words. We provide users with software and services that help them to publish their own books. We are not a publisher, and we do not review or correct user-generated content.

    While Touchstone Memories, LLC, does not inspect each book for content if, during production and QA, a book is noted to have inappropriate or illegal content, including copyrighted photos, it will not be printed and any questionably illegal content will be reported to the authorities. Touchstone Memories, LLC, does reserve the right to refuse the printing of any book and will refund any payments made.

  • Can I make other kinds of books or just memory books?

    You can use our BookBuilder to make any kind of book you like - memory books, baby books, story books, children’s books, autobiographies, etc. Our questions are there to assist in memory books but you can use the “Text” and “photo” option to make other kinds of books.

  • Can I make more than one book?

    Your bookshelf is there to fill up with as many as you like!

  • What is the minimum size book I can make?

    All of our books are hardcover and require a certain amount of pages to form a well-bound, sturdy book. We have determined that 30 sheets/60 pages is the minimum size book that we will print. If you feel you are finished with your book and have nothing else to add - no more stories, pictures, etc. - and your book is less than 60 pages, then you can add end pages at the end of your book where you or others can add more handwritten content to your book. We offer a variety of styles from which to choose.

  • How do I order more copies after my book is printed?

    The same way you order your first book. Open it from your bookshelf and add to cart.

    We offer a discount for multiple books in one order. It is easier to print additional books at the same time, so we pass on our time savings to you.

  • Does Touchstone Memories help in the sale or distribution of my book?

    No. Touchstone Memories, LLC, is not a publisher and our service is geared toward keepsake memory books or specialty books where the distribution is limited. You can order multiple copies of your book at a discount price, but we have no part in the distribution or sale of your book.

  • Can I edit my book after it has been printed?

    Yes. Your book will be kept on your bookshelf for as long as you like and can be edited or added to at any time. There will be no charge until you decide to print it again. Books still being added to or edited are stored on the top shelf.

    Once you purchase a book it is moved to the middle shelf. To edit or make additions to this book, it must be copied. You can copy the book after opening it from the middle shelf. The new copy will appear back on your top shelf and is ready for editing and additions. Your original book will stay on the middle bookshelf.

  • Where is my book printed?

    Your book will be printed by Touchstone Memories, LLC, at our print shop in Rozet, Wyoming. Your book will be in our hands until it is in your hands - no middle man printer needed.

  • Who has access to my book?

    Other than the personnel of Touchstone Memories, LLC, who are necessary in the creation of your book, no one else will have access unless given permission and access by you. You can share your login and password with anyone you like, although anyone you provide access does have the ability to make changes in your book so we recommend you share with caution.

  • How long will Touchstone Memories (TSM) store my book?

    Touchstone Memories, LLC, is a young company and will definitely make changes as we grow and learn. At this time, though, our plan is to store your book permanently on our website. After purchasing your book you can also download a pdf copy of your own.

  • What about privacy?

    Each person creating their book will have their own account with a user name and password. They will be the only people outside Touchstone Memories who will have access to their content. Keep in mind, though, any stories you have written can be seen by anyone who opens the printed book - now or years from now. We believe the stories you share in these books should be ones that you cherish and want to share.

  • Can other people order copies of my book?

    Your book can only be ordered through your personal account. You can order as many books as you like.