This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

How is my book content stored?

As part of the process of creating personalized books, users may upload photos. We will never use your photos or reproductions of them for any purpose without your express permission. All photos you upload are stored in a secure, private Amazon S3 storage server and may be permanently deleted at any time by the owner via the application.

You may also upload pieces of textual content while creating your own book. Unlike photo content, textual content is stored securely in an Amazon RDS (relational database service) instance. Like photo content, we will never use your text content or reproductions of it for any purpose without your expressed permission. All textual content may be permanently deleted at any time by the owner via the application.

What personal information do we collect?

When registering with Touchstone Memories, we collect only enough personal information to identify you the next time you come back to the website. This includes at minimum a valid email address. Your first name and last name are collected, but not verified. You are free to use a pseudonym for your account (but not for your mailing or billing address when making an order).

When ordering from Touchstone Memories, you are required to enter your legal name, email address, mailing address, phone number, and other information that is necessary to fulfill your order.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis using GoDaddy's SiteLock malware scanning in order to make your visit to our site as safe as possible.

Your credit card or PayPal information is never, ever stored anywhere on our servers and all payment is handled securely using Braintree Direct from BrainTree, a subsidiary of PayPal that specializes in mobile and web payment systems for ecommerce companies.

Any and all personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via GoDaddy's Extended Validation Secure Socket Layer (SSL) technology.

We implement a variety of security measures when you place an order, view, or modify information you have created with your account in order to maintain the safety of your personal information.

Do we use 'cookies'?

Yes, but only for managing your current session within the web browser. No information apart from that is processed using cookies.

If you turn cookies off, some features of the site may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

California Online Privacy Protection Act (CalOPPA)

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • You will be notified of any privacy policy changes on this page.
  • You can change your personal information via the account page.

Do Not Track Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Third-party Behavior Tracking

We do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email and via in-site notification within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree:

  • To not use false or misleading subjects or email addresses.
  • To identify the message as an advertisement in some reasonable way.
  • To include the physical address of our business or site headquarters.
  • To monitor third-party email marketing services for compliance, if one is used.
  • To honor opt-out/unsubscribe requests quickly.
  • To allow users to unsubscribe by using the link at the bottom of each email.
  • That if, at any time, you would like to unsubscribe from receiving future emails, you can email us at stop_emailing_me@touchstonememories.com. Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Questions

If there are any questions regarding this privacy policy, you may contact us using the information below.

Touchstone Memories, LLC
7 Bearclaw Cir
Rozet, Wyoming 82727

Policy Changes

2017-03-23 - Initial write up.