Domestic

Shipping for Touchstone Memories is coordinated using the Shipping, Tracking, and Address Verification APIs from EasyPost, an American software company that facilitates shipping from most major carriers.

Shipment processing time

All book orders are processed and printed within one week’s time. Books are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Rates are determined using the EasyPost Shipping API. Estimates of the volume and weight of each book in its final physical form are used to determine the most likely shipping rate for the books once they have been manufactured. This estimate takes into consideration the width and height of each book, as well as the width of their spines, which is dependent on the number of pages in the book. The weight of each book is estimated using a proprietary formula that is based on observational data of the weights of our previously manufactured books with similar sizes.

The intent of this estimate is to provide users with the most likely shipping rate for their order and to avoid overcharging or undercharging them. If the estimate is wrong, Touchstone Memories, LLC, will never ask users for more money to cover the difference nor can users expect Touchstone Memories to refund them the difference.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

International

Sorry, at this time only shipping within the US is available.